FAQ’s

Who do I contact regarding my order?

Please email us at support@opulencegetawaybox.com. Please refrain from commenting and direct messaging.

How long does it take to process my order?

All orders will have up to 15 business days to process. If you have not received your order by the 15th Business Day, please email us at support@opulencegetawaybox.com

When will I receive a response to my email?

You will receive a response on our business days. Our Business days are Monday-Friday.

Please allow up to 5 business days for a response.

How do I change my order?

Please be sure to double check your shipping address, onesie size(s) and correct email. Once you receive a shipping confirmation, we cannot make any changes to your order.

How do I cancel my order?

There are no order cancellations. Please be sure you want to place your order before ordering. 

I placed an order, but never received a confirmation email.

Please allow your order to process. If you have not received a confirmation email, please be sure you provided the correct email address and check your spam folder.

I ordered the wrong size. What can I do?

We cannot change the size(s) after it has been processed and shipped.

I made an order, but I don't want it anymore.

All sales are final.   

I received an email for a refund. Why?

We will refund an order if: 

  1. Fraud is detected. 
  2. You’ve previously opened a chargeback on your order. 
  3. We’ve sent an email asking to verify your address and do not receive a response. 
  4. You've harassed/cyber bullied our team in any way shape or form.

My tracking said my order was on the way, but I just received an email that the item I wanted was out of stock.

We may run out of popular items while processing your order. If this happens to you, our Opulence Getaway Box Support Team will send you an email notifying you of the delay. Most of the time, we will offer to replace the item for something else or issue a store credit.